Frequently Asked Questions
Why partner with PowerUP?
What sets you apart from other VA agencies?
Our tailored approach to client needs, focusing on quality, and efficiency, is what sets us apart.
At PowerUP VA Services, we understand that every business is unique and we believe personalized VA services best suit your needs.
We take the time to understand your business goals and requirements to customize our services accordingly. We ensure you receive value-driven service that goes beyond basic VA support.
What services do you offer?
Our comprehensive range of services covers a wide spectrum of tasks, including but not limited to
Do you provide ongoing support for clients?
Our service goes beyond simply assigning a VA to you. We provide ongoing client support and address concerns through our dedicated support team and/or your personal account manager.
We ensure a prompt response to issues and resolve to your satisfaction.
What is your turnaround time?
Ideally, we strive for a setup time of one week as we often have virtual assistants ready for immediate assignment. The majority of this time is typically allocated to tasks such as system integration, facilitating introductions with your designated VA, and preparing for our collaborative business partnership. Unless the client requests additional requirements, which could extend the setup timeline.
Do we handle payroll of the Virtual Assistant we hire?
Our service goes beyond simply assigning a VA to you. We provide ongoing client support and address concerns through our dedicated support team and/or your personal account manager.
We ensure a prompt response to issues and resolve to your satisfaction.
Assistant Recruitment & Training
How do you screen or pre-vet your Virtual Assistants?
Our VAs undergo several stages of screening which includes skills readiness, and even behavior assessments. We don’t just enlist talented individuals, we also hire committed professionals who fit in nicely to your company culture.
Rates, Payments, Contract
How much do you guys charge?
The VA Services pricing, like any other kind of service, varies based on several factors, but primarily the scope and type of tasks you’ll require from your virtual assistant.
The complexity of the tasks you need assistance with, level of experience or expertise required, number of work hours are but a handful of the many things to consider when we try to determine the cost of a service.
Are there any additional fees or hidden costs?
There are no hidden charges. You pay the agreed-upon rate for the package you choose. Whether you require your VA on a part-time or full-time basis, that’s all there is to it.Except any add-on services or subscriptions that may be required or requested by the Client deemed necessary for the Client’s business operations are not included in the payment for the actual service rendered and invoiced by the Agency. This will be subject to separate charges, as mutually agreed upon in writing by both parties.
Do you offer a trial period?
We currently do not offer a trial period or a satisfaction guarantee, but we do offer the first week at no cost to you. This first week is dedicated to setting everything up, ensuring a smooth onboarding process, and pairing you with your all-star Virtual Assistant (VA). During this period, we also handle system integrations, overview training and get everything aligned according to your needs, ensuring that you are fully prepared before the official billing cycle begins. This way, you can feel confident in our services without worrying about being charged until everything is ready to go.
How do I terminate or adjust services if needed?
If you have any concerns or need adjustments, feel free to reach out to us so we can address them promptly. Though services may be terminated provided that a minimum of 14 days’ prior notice is given.
Security and Confidentiality
How safe would my client’s data or our company’s information be with your company?
We implement strict measures to safeguard and protect our client’s data and uphold confidentiality. We hire someone who sincerely understands data security in a virtual environment. Our virtual assistants sign strict confidentiality agreements, use encrypted communication channels, and undergo regular training on data protection. We’re committed to providing you with peace of mind while delivering top-notch virtual assistant services.
If you have any specific security concerns or requirements, please let us know, and we’ll be happy to address them.
Have a Project on mind?
We can help you bring your ideas to life. Let’s talk about what we can build and raise together.
